JARVIS GUIDE

Access & Log-in

Jarvis is a 3-tiered web platform that is accessible from any modern web browser, including phone web browsers. This includes:

Note: Jarvis is not compatible with Internet Explorer.

Jarvis has three platforms:

Claims Professional Platform - designed for Claims Professionals to track and manage their injured worker’s claims and recovery. The login URL is <CompanyName>.manager.jarvisrtw.com.
Injured Worker Platform - designed for injured workers to engage in the claims process by completing documents, communicating with their claims team, and more. The login URL is <CompanyName>.jarvisrtw.com.
Jarvis Platform - a virtual claims assistant that automatically sends notifications, delivers documents, and collects insights.

Open web browser and go to company’s URL: <CompanyName>.manager.jarvisrtw.com
If your team does not use Single-Sign In:
- Email: enter your company email address (e.g. jane.doe@yourCompanyName.com)
- Password: this is a password you set
  - If you forget your password, please click Forgot password? to reset.
If your team uses Single-Sign In:
- Click the Log In With <YourCompanyName> button

In the case an Injured Worker needs assistance logging into Jarvis, here are the steps to log into the Injured Worker Platform:

Open web browser and go to the respective company’s URL: <CompanyName>.jarvisrtw.com
Login credentials:
- Username: their email address or phone number
- Password: their chosen password
  - If they forget their password, they can click Forgot password? to reset.

If you or another Claims Professional are not yet in Jarvis, please contact us at support@jarvisrtw.com with the following information:

For further help or assistance, you or an injured worker can contact the Jarvis Support team at support@jarvisrtw.com.